How Accessibility Testing Services Improve Patient Experiences

Healthcare accessibility isn’t just a nice-to-have feature. It’s a necessity. Imagine a patient with limited vision trying to book an appointment online. He will struggle because the website isn’t optimized for screen readers. A person with motor disabilities will also struggle to navigate a health app due to poor design. 

These situations highlight why accessibility testing services are crucial for healthcare. They ensure websites, apps, and portals are: 

• Inclusive 

• User-friendly 

• Legally compliant 

This blog explores how accessibility testing works and its benefits. You’ll also discover why every healthcare provider should invest in it. 

What is accessibility testing? 

Accessibility testing checks a digital platform’s ability to cater disabled users. This includes people with: 

• Visual impairments 

• Hearing impairments 

• Physical disabilities 

• Cognitive challenges 

It ensures websites and apps meet international accessibility standards. These include: 

• WCAG (Web Content Accessibility Guidelines) 

• Section 508 (in the U.S.) 

• EN 301 549 (in the EU). 

Accessibility testing also considers temporary disabilities. This includes a user with a broken arm. Situational disabilities, like a person using an app in a noisy place are also included. By covering all these scenarios, it ensures a better user experience for everyone. 

Why healthcare platforms need accessibility testing 

Accessibility isn’t just about convenience. It can help you save lives and boost patient outcomes. Here’s why: 

1. Compliance with laws 

Governments worldwide enforce accessibility laws such as: 

• Americans with Disabilities Act (ADA) 

• Accessibility for Ontarians with Disabilities Act (AODA) 

Non-compliance can lead to lawsuits and hefty fines. 

1. Inclusive patient care 

Accessible platforms ensure everyone can access medical data, schedule appointments, and consult online. 

1. Improved patient satisfaction 

Patients trust and engage more with providers that focus on inclusivity. 

1. Expanded user base 

By catering to people with disabilities, healthcare providers can boost their target customer base. 

1. Operational efficiency 

Accessible platforms cut the need for assistance via phone or in person. This helps in saving time and resources for both patients and healthcare providers. 

Core elements of accessibility testing 

Accessibility testing includes multiple processes. Below are the six key areas it covers: 

1. Keyboard navigation 

• Can users navigate your platform without a mouse? 

• Are all interactive elements, such as buttons and links, accessible via the “Tab” key? 

• Are there visible focus indicators to guide users? 

1. Screen reader compatibility 

• Do assistive technologies like JAWS or NVDA accurately interpret your content? 

• Are all images labeled with descriptive alternative text (alt text)? 

• Is the page structure logical, with properly nested headings and ARIA roles? 

1. Color contrast and readability 

• Do text and background colors have sufficient contrast to meet WCAG requirements? 

• Can users adjust font size and contrast settings without breaking the layout? 

1. Video and audio accessibility 

• Are captions and transcripts available for video and audio content? 

• Are sign language interpretations provided where necessary? 

1. Responsive design 

• Does your platform work seamlessly on various devices, including tablets and smartphones? 

• Does it support orientation changes and zoom functionality? 

1. Error messages and forms 

• Are form fields labeled clearly for users with screen readers? 

• Do error messages explain what went wrong and how to fix it? 

• Are time-sensitive interactions adjustable for users who need more time? 

Tools used in web accessibility testing 

Accessibility testing tools help ensure thorough and efficient evaluations. Here are seven commonly used tools: 

1. Axe 

A browser extension that identifies WCAG violations and provides recommendations. 

1. Wave 

Highlights accessibility issues directly on your webpage. 

1. Lighthouse 

A Google Chrome tool that audits websites for performance, accessibility, and more. 

1. Color Contrast Analyzer 

Tests text-background contrast ratios to ensure readability. 

1. Screen readers 

Tools like NVDA, JAWS, and VoiceOver simulate the experience of visually impaired users. 

1. Pa11y 

An open-source tool for automated accessibility testing. 

1. Tenon 

Focuses on WCAG compliance and provides actionable insights. 

Manual vs. automated accessibility testing 

While automated tools are essential, they can’t catch everything. Here’s how both approaches compare: 

1. Automated testing 

It quickly finds common issues. These include missing alt text or improper headings. It’s fast, scalable, and cost-effective. 

1. Manual testing 

It ensures a human perspective. Test engineers check usability aspects, such as intuitive navigation and overall user experience. 

How to implement accessibility testing in healthcare 

Here’s a step-by-step guide to embedding accessibility into your healthcare platforms: 

1. Audit your existing systems 

• Start with a thorough assessment using automated tools. 

• Follow up with manual checks to catch issues that tools might miss. 

1. Train your team 

• Educate developers, designers, and testers on accessibility standards like WCAG. 

• Include role-based training for different team members. 

1. Build accessible designs 

• Accessibility begins at the design phase. Use color palettes, fonts, and layouts that cater to all users. 

1. Test during development 

• Accessibility testing shouldn’t wait until the final product. Run checks at every stage of development. 

1. Engage users with disabilities 

• Invite people with disabilities to test your platforms. Their feedback is invaluable. 

1. Retest regularly 

• Technology evolves, and so do accessibility standards. Periodic testing ensures your platform stays compliant and user-friendly. 

Real-world benefits of accessibility testing 

Accessibility testing has a tangible impact on patient experiences. For instance: 

1. Easier appointment booking 

Patients with motor disabilities can book appointments using keyboard navigation. 

1. Accessible telehealth 

People with hearing impairments can consult doctors through captioned video calls. 

1. Inclusive health information 

Patients with cognitive challenges can access simplified content. 

By addressing these needs, healthcare providers can improve care quality and patient satisfaction. 

Choosing the right accessibility testing company 

Selecting the right accessibility testing partner is critical. Here’s what to look for: 

1. Domain expertise 

Do they specialize in healthcare platforms? 

1. Comprehensive approach 

Do they combine manual and automated testing? 

1. Proven track record 

Can they share case studies or testimonials? 

1. Customization 

Do they tailor their testing strategies to your specific needs? 

Conclusion 

Accessibility testing can make healthcare accessible to all with dignity and ease. It can enhance patient experiences and engagement. It can also help you follow regulations and deliver inclusiveness. This in turn can help you build a positive brand reputation and boost business. 

Are you looking for trusted web accessibility testing services? Qualitest can help. They are a leading web accessibility testing company. They can solve your accessibility challenges and boost brand’s presence. They offer tailored strategies for rapid and cost-effective solutions. Speak to an expert now!